Thank you for your interest in Stone + Mann. We are pleased to welcome you to our family of clients. Because we
take great pride in our unique, quality designs and in our customer service, our primary goal is to build a congenial,
long-lasting, prosperous relationship with you and your company. Now on to the serious stuff....
By continuing on to access and order from our wholesale pricelist, you confirm that you represent a legitimate retail
business and that you agree to abide by our wholesale terms as listed below.
Our minimum order is $200.00. Please access a PDF of our order form. Sometimes we get wordy and poetic
with the color names -- so feel free to just use the first two colors when you place your order.
On initial orders, we must request your company's tax id number. We'll keep it mum, but we will keep it on file to
comply with New York State's tax exempt sales records requirements.
Because we produce to order and do not warehouse large stocks of our designs, cancellations and revisions cannot
be accepted more than 7 days after your order has been received. When we receive your order, we will confirm the
details via e-mail before proceeding with production.
Note: Different computer monitors cause the colors of online images to vary slightly. If you require an exact match,
please order a sample piece or sample swatches before placing your order. The best way to do this is to send us an
e-mail, store@stoneplusmann.com. We'll get back to you pronto!
First time orders are sent COD or paid in advance by credit card, unless other arrangements have been made. Stone
+ Mann loves to accept Visa, Mastercard and American Express. Then go ahead and request credit terms after your
first order has been paid. Just send us an e-mail request!
Reorders will not be released for shipment until payment has been received for any previous orders.
Once credit has been approved, Stone + Mann offers Net 30 terms. We'll mail an invoice to your company about 10
days after your shipment, thus allowing 20 days for both transit time and for prompt payment of the balance due. If
you have a different preferance or address for invoice delivery, please be sure to advise us by e-mail.
Stone + Mann reserves the right to terminate credit for nonpayment of accounts, and also claims the right to cancel
open orders on past due accounts. Past due accounts will be subject to service charges at 5% per month on any
balance overdue beyond 30 days. Customers agree to pay any and all collection expenses. A fee of $25.00 will be
charged for all returned checks, and subsequent payment will be made by certified check.
Checks should be made out to “Stone + Mann” and mailed to: STONE + MANN, 11 Union Ave, Tarrytown NY 10591.
Once we receive your order, we will send an e-mail to confirm the details. Your order will be sent via UPS ground
service - fully insured, unless another service is requested by you. Your company is responsible for all applicable
shipping and insurance charges, as itemized on your invoice from Stone + Mann.
Our wholesale prices are given in US Dollars and are intended for the wholesale trade only. Pricing does not include
shipping charges. We make every effort to maintain the accuracy of our pricelist, and will confim the details of your
oder before proceeding with production.
We welcome the opportunity to work on special projects and private label designs. Because we have direct access to
New York markets and because our products are made locally, we can easily provide design consultations, swatches,
samples and pricing -- and our workroom turns orders around fast!
Private label customers, please contact us at store@stoneplusmann.com and let us know what's on your mind. Our
design team will work closely with you to develop unique designs, color-ways, prints, etc. on your timetable and at a
price that will work for your company.
Special orders are near and dear to our hearts. Our scarves and wraps are worn at business meetings, on first
dates, at parties, weddings and bar- and bat-mitzvahs! We would be happy to work with your customer, whether on a
one-of-a-kind piece or a set of six shawls for the bridal party. Contact us by e-mail, and let us know what we can do.
We do ask that customer's specail orders be paid for in advance.
Claims for damages must be made within 7 days of receipt of goods. If damage has occurred, please contact us
immediately, preserve and photograph damaged packaging for insurance claims and forward the images to us. We
will send you a return authorization number and arrange for shipping back to us. We will advise you as to the
expected ship date for your replacement order and will pay for re-shipping.
As a rule, we do not accept returns on goods ordered by you and produced specifically for you, except in the case of
damages. If you have have special circumstances, contact us at store@stoneplusmann.com and we will work with
you individually.
Stone + Mann design, inc. does not sell, rent, share or otherwise disclose our clients' personal or company
information. However, pertinent information may be disclosed, under the guidance of law, to verify sales tax exempt
status for wholesale customers and to prevent credit card fraud.
We are open Monday through Friday 9 - 6, EST and you can reach us at store@stoneplusmann.com or
1-800-660-1380. Since we believe in excellent customer service, however, we check our e-mail frequently. So if you
need us fast, e-mail is the best way to go! Should you wish to send us some delicious chocolates or sourdough
bread, our mailing address is: 11 Union Avenue, Tarrytown, NY 10591.
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